Our services.

  • Discovery and Direction

    Rapid qualitative research + alignment workshops ending in a decision-ready brief and prioritized roadmap.

    Best for: Teams in need of feedback to confidently plan for the future. Helps cut through competing priorities, align stakeholders, and quickly define a clear path forward.

    Duration: 2-4 weeks

  • Assessment and Redesign

    Field interviews, service blueprint, pain-point analysis, future-state workflows, and pilot plan.

    Best for: Healthcare and operations teams struggling with inefficiencies. Identifies bottlenecks and provides an actionable plan to improve collaboration and service delivery.

    Duration: 4-6 weeks

  • Evaluation Study

    Moderated usability study plan, recruitment (client-assisted), run 8–12 sessions, findings + prioritized recommendations

    Best for: Product teams who need evidence before launch or iteration. Reveals usability issues, validates assumptions, and reduces risk with regulators or customers.

    Duration: 2-4 weeks

  • Facilitated Workshop

    Customer/clinical co-creation or prioritization, includes prep + materials; Remote or onsite

    Best for: For teams stuck in debate or siloed. Creates a neutral space for co-creation, alignment, and decision-making that unlocks momentum.

    Duration: dependent on scope

  • Fractional Research/Strategy Partner

    Ongoing IC support embedded across squads (no people management)

    Best for: organizations without a dedicated research or service design lead. Provides ongoing strategic expertise without adding headcount

    Duration: minimum 6 weeks

  • Advisory Sessions

    Executive/PM coaching on product strategy, research plans, and decision framing

    Best for: For leaders and PMs who need quick, expert input. Offers targeted coaching and decision support without a long-term engagement.

    Duration: single session, minimum 30 minutes per booking