Our services.
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Discovery and Direction
Rapid qualitative research + alignment workshops ending in a decision-ready brief and prioritized roadmap.
Best for: Teams in need of feedback to confidently plan for the future. Helps cut through competing priorities, align stakeholders, and quickly define a clear path forward.
Duration: 2-4 weeks
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Assessment and Redesign
Field interviews, service blueprint, pain-point analysis, future-state workflows, and pilot plan.
Best for: Healthcare and operations teams struggling with inefficiencies. Identifies bottlenecks and provides an actionable plan to improve collaboration and service delivery.
Duration: 4-6 weeks
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Evaluation Study
Moderated usability study plan, recruitment (client-assisted), run 8–12 sessions, findings + prioritized recommendations
Best for: Product teams who need evidence before launch or iteration. Reveals usability issues, validates assumptions, and reduces risk with regulators or customers.
Duration: 2-4 weeks
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Facilitated Workshop
Customer/clinical co-creation or prioritization, includes prep + materials; Remote or onsite
Best for: For teams stuck in debate or siloed. Creates a neutral space for co-creation, alignment, and decision-making that unlocks momentum.
Duration: dependent on scope
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Fractional Research/Strategy Partner
Ongoing IC support embedded across squads (no people management)
Best for: organizations without a dedicated research or service design lead. Provides ongoing strategic expertise without adding headcount
Duration: minimum 6 weeks
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Advisory Sessions
Executive/PM coaching on product strategy, research plans, and decision framing
Best for: For leaders and PMs who need quick, expert input. Offers targeted coaching and decision support without a long-term engagement.
Duration: single session, minimum 30 minutes per booking